Privacy Policy

Effective Date: February 7, 2011

Last Updated: June 19, 2025

Welcome to www.acuterescue.com (the “Site”), operated by Acute Rescue and Transport, Inc. (“Acute Rescue,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of our website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), Telephone Consumer Protection Act (TCPA), FCC guidelines, and the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

We collect personal information from visitors and customers through the Site, forms, email, phone, and other means. This may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Service inquiries
  • Payment information (via secure third-party processors)
  • Operational and account-related details

Protected Health Information (PHI) is collected and handled separately via secure, HIPAA-compliant systems. PHI is not collected or transmitted through this website or via SMS services.

2. How We Use Your Information

We use personal information to:

  • Respond to service and event coverage inquiries
  • Process account updates and payments
  • Provide non-marketing SMS notifications with your express consent
  • Support internal operational and safety management processes
  • Fulfill legal, regulatory, and CMS reporting obligations

We do not sell or rent your personal information.

3. SMS Communication

We may send non-marketing, operational text messages (such as acknowledgement of receipt of a form, or event updates) to individuals who have provided explicit, one-to-one consent.

  • No PHI will ever be sent via SMS.
  • Message frequency varies by service need
  • Standard message and data rates may apply
  • Reply STOP to opt out or HELP for assistance
  • Full details in our SMS Terms & Conditions

4. Offshore Disclosure (CMS Medicare Advantage Compliance)

In accordance with CMS Medicare Advantage program requirements:

  • PHI will not be accessed, stored, transmitted, or disclosed outside the United States without prior, express written authorization.
  • Should offshore subcontractors be used for operational services involving PHI, we ensure HIPAA compliance and provide country and entity names upon request.

5. Data Sharing and Third-Party Services

We may share personal information with trusted third-party service providers (such as payment processors or SMS gateways) solely to deliver contracted services or manage our operations.

  • These providers are contractually obligated to protect your data.
  • We do not permit third parties to use your data for marketing or promotional purposes.

We disclose information only when required by law, such as responding to lawful court orders, subpoenas, or government agency requests.

6. Do Not Call (DNC) Compliance

We honor all federal and state Do Not Call (DNC) protections. You will not receive unsolicited marketing communications from us. Operational messages are sent only with your direct consent.

National Do Not Call Registry

7. Security Measures

We implement administrative, technical, and physical safeguards to protect your information:

  • HIPAA-compliant encryption and access controls
  • Secure storage and transfer of sensitive data
  • Limited access to authorized, trained personnel
  • Regular security audits

While we strive to maintain a secure site, no electronic transmission is entirely immune to risk. We cannot guarantee absolute security, but take commercially reasonable precautions.

8. Use of Cookies

Our website uses Cookies to:

  • Understand visitor preferences
  • Improve user experience
  • Provide session security

You can manage cookie settings through your browser preferences.

9. Website Usage and Login Information

We collect anonymized website usage data including:

  • IP addresses
  • Browser types
  • Internet Service Providers (ISPs)
  • Time of visit
  • Pages viewed

This data is used to analyze trends, administer the site, and improve our services.

10. Updating or Deleting Your Information

You may request to review, correct, or delete your personal information by contacting us at:
Email:  info@acuterescue.com
Phone:  208.965.8072

While we honor all deletion requests, residual data may remain in backups or legal records.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. Significant changes involving expanded uses of your data will trigger notification or consent requests when required.

12. External Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies when visiting those sites.

13. Additional Policies for More Information

14. Contact Information

For privacy-related inquiries, contact:

Acute Rescue and Transport, Inc.
6055 W. Corporal Lane
Boise, ID 83704
Email:  info@acuterescue.com
Phone:  208.965.8072