Transport Services

At Acute Rescue and Transport, we offer a comprehensive range of ambulance and non-medical transportation services tailored to meet diverse needs of patients. Our services include all levels of ambulance transportation from ground to air, specialty vehicles for non-medical transports, and customized event medical services. We work with hospital systems, 911 systems, case managers, insurance companies, and family members to find the most appropriate and economical solutions for patient transports.

For information on our Event Medical Services for special events, please see our Event Medical Services page.

With a focus on safety, comfort, customer service, and reliability, we ensure every journey is handled with the utmost compassion, care and professionalism. With a stellar reputation for conistent, safe, and timely patient transports, Acute Rescue ensures a smooth process for patients and medical providers alike. Our focus is on delivering top-quality medical care throughout the entire transport process.

Air Medical Transports

Acute Rescue provides Air Medical Transportation as an indirect carrier, providing critical care patients with safe, efficient, and specialized air transport using advanced fixed-wing aircraft. Aircraft are equipped with cutting-edge medical equipment and staffed by highly trained medical personnel to ensure the best care during transit.

  1. Expert Coordination: Our dedicated Communications Center and Administrative Staff expertly coordinate Air Medical Transportation for patients needing critical care, advanced life support, specialty care, or basic life support. We handle all logistics to ensure a seamless experience.
  2. Certified Safety: All flights conducted by Acute Rescue are operated on medical aircraft by direct air carriers certified under 14 C.F.R. Part 135. This ensures the highest standards of safety and reliability.
  3. Comprehensive Service: Beyond air transport, Acute Rescue arranges for ground ambulance services to and from the airport, providing a complete, door-to-door solution for patient transfers.
  4. Insurance and Billing: Acute Rescue is an in-network provider with most major insurance carriers and many regional health plans. Air Medical Transportation may be covered if deemed medically necessary, often requiring prior authorization or meeting specific insurance criteria. We are happy to assist with navigating insurance requirements and discussing your individual needs.

Ground Ambulance Transports

At Acute Rescue, we specialize in providing comprehensive Ground Ambulance Transportation for all levels of patient care, including Critical Care, Advanced Life Support (ALS), and Basic Life Support (BLS). Our expert team is dedicated to ensuring safe, efficient, and reliable transport for patients across all care levels.

  1. Communication Center: Our dedicated Communications Center Specialists coordinate Ground Ambulance Transportation tailored to your needs, whether it’s for Critical Care, ALS, or BLS transport. We meticulously manage all logistics, ensuring a smooth and seamless experience for both patients and healthcare providers.
  2. State-of-the-Art Safety Enhancements: Safety is our top priority at Acute Rescue. All of our personnel undergo annual certification through the Emergency Vehicle Operations Course (EVOC) and participate in continuous safety education and monitoring. Our ambulances are equipped with the latest technology, including the HAAS Alert System and Roscovision cameras, which provide a 360-degree exterior view, interior compartment monitoring, traffic alerts, and cloud-based video capture for incident investigation. The HAAS Alert System enhances safety by delivering real-time notifications to nearby vehicles through platforms like Waze, Apple Maps, and compatible vehicle infotainment systems.
  3. Insurance and Billing: Acute Rescue is proud to be an in-network provider with most major insurance carriers and many regional health plans. Ground Ambulance Transportation may be covered if deemed medically necessary according to specific insurance criteria. Our team is here to help you navigate insurance requirements and discuss your individual needs.

Gurney Van Transports

Acute Rescue’s specialized Gurney Van Transport services are designed for patients with limited mobility who require safe and comfortable transportation without the need for medical interventions or monitoring. These transports utilize specially equipped vans to accommodate patients who must remain on a stretcher or gurney throughout the journey.

  1. Comfort and Safety: Our Gurney Vans are outfitted with advanced equipment to keep patients securely in place during transport. For those who find standard seating uncomfortable, risky, or physically impossible, our vans provide a safe alternative. Patients have the option to sit up or remain lying down on the stretcher, with added headspace and an auto-loading gurney system to enhance comfort and ease. Just like our ambulances, our Gurney Vans are also outfitted with Roscovision cameras, which provide a 360-degree exterior view, interior compartment monitoring, traffic alerts, and cloud-based video capture for incident investigation.
  2. Certified Transport Operators: Every transport is handled by two CPR-certified operators who are trained to safely maneuver and transport bed-bound patients. Their expertise ensures that patients are securely and comfortably transported to their destination.
  3. Insurance and Billing: This Gurney Van service is not typically billable to insurance.

Wheelchair and Ambulatory Transports

Acute Rescue’s wheelchair transport services provide safe and reliable transportation for individuals confined to a wheelchair or unable to walk independently. We also offer ambulatory transport services for those who can walk unaided, but require specialized transportation beyond what a personal vehicle can provide. Both services utilize our specially equipped wheelchair vans, designed to accommodate a range of mobility needs.

  1. Specialized Equipment for Comfort and Accessibility: In addition to standard wheelchairs, Acute Rescue can accommodate a variety of specialty wheelchairs, including motorized wheelchairs and positioning chairs (like “Broda chairs”), upon request. Our wheelchair vans are outfitted with advanced features to ensure the comfort and safety of all passengers.
  2. Certified Personnel: Each transport is managed by CPR-certified personnel trained to assist mobility-impaired individuals. Our staff is experienced in operating wheelchair vehicles and ramps, ensuring a smooth and secure journey.
  3. Insurance and Billing: Please note that our wheelchair and ambulatory transport services are not billable to insurance.

Secure Psychiatric Transports

Acute Rescue’s Secure Psychiatric Transport service is specifically designed for individuals with acute mental health conditions who do not require emergency medical treatment or restraint during transport. Acute Rescue’s secure vehicles are equipped with a specialized patient compartment, similar to that of a law enforcement vehicle, ensuring the safety of the patient and others during transport.

  1. Enhanced Safety and Privacy Features: Our secure vehicles are equipped with Roscovision audio and video monitoring systems, with added visibility to continuously monitor the patient’s safety and well-being throughout the journey, in addition to providing the same 365 vehicle views on the exterior of the vehicle. The secure compartment is designed to prevent any self-harm or harm to others, providing a safe and controlled environment during transport. Secure Psychiatric Vehicles also have limited vehicle branding, increasing privacy and confidentiality for patients.
  2. Certified Drivers: A single CPR-certified driver is responsible for these secure transports, ensuring professional and compassionate care throughout the journey. Drivers are also trained for additional safety precautions to reduce escape potential for patients on a medical or police hold.
  3. Insurance and Billing Information: Please note that our secure patient transport service is not billable to insurance.

Interested in the Equipment Acute Rescue uses to improve both patient and provider safety, as well as the overall transport experience? See our Safety & Equipment Page.